Blog Layout

Value-Focused Insights - Developing a Team-Centric Culture

Tim Upchurch

Great teams make things happen - whether it's pulling a win out at the last minute or beating metrics to save the quarter. Bad teams perform poorly, never seem to "catch a break" and eventually lead to management changes. This is the way.

 

If you are in responsible for a team - there is no bigger expectation than for you to build it into a cohesive force that wins.

 

  • What drives the people in your organization and how does your management behavior influence it?
  • Do you have a group of individuals that only work together when it's favorable for them or do you have a team that is selflessly focused on collective success? 
  • How do you convert a team made up of "ME-people" into "WE-people"? 

 

How do you get people to be less about themselves and more about the team? Your approach should be one that transcends individual accomplishments, emphasizing the power of a collaborative and team-centric culture. The good news is it doesn't have to necessarily start with your onboarding or selection process. That can easily be adjusted if you aren't getting people with the right values on the team. You can start from where you're at. Let's define how cultivating this mindset becomes a cornerstone for sustained excellence.


  • What drives the people in your organization and how does your management behavior influence it?
  • Do you have a group of individuals that only work together when it's favorable for them or do you have a team that is selflessly focused on collective success? 
  • How do you convert a team made up of "ME-people" into "WE-people"? 

 

Beyond HR: Organizational Alignment

Building a team of "WE-people" isn't confined to HR policies; it's a holistic organizational effort. Aligning the right person with the right role requires a strategic blend of skills, attitudes, and cultural alignment. It's an investment in setting up individuals for success within a collaborative ecosystem. Are you pitting people against one another through goals and advancements, or are you creating win/win strategies and celebrating the right behaviors? 

 

Sacrificing Individual Glory for Team Success

Individual achievements pale in comparison to the glow of team success. Fostering a culture where individuals willingly sacrifice personal accolades for the greater triumph of the team creates an environment where everyone is a contributor to the collective victory.

 

How do you get people to be less about themselves and more about the team? Your approach should be one that transcends individual accomplishments, emphasizing the power of a collaborative and team-centric culture. The good news it doesn't have to necessarily start with your onboarding or selection process. That can easily be adjusted if you aren't getting people with the right values on the team. You can start from where you're at. Let's define how cultivating this mindset becomes a cornerstone for sustained excellence.

 

Attitude Trumps Skills

While skills are undoubtedly valuable, the right attitude is key and guides individual growth and team success. Initiative and perseverance, integral aspects of one's attitude, often play a more pivotal role than a specific skill set. You can teach skills, but having a proactive and resilient mindset is a far more important in the real world. Pure breeds with great pedigrees are nice to look at, but some dogs just don't hunt. Beware of entitlement. 

 

Organizations in smaller towns often take advantage of great local talent and 2nd generation employees - don't be afraid of being who you are. Common sense, the ability to solve problems in a simple manner, treating people with respect and good character are more valuable within a team setting than who your parents know. 

 

Aligning Individual Deliverables with the Value Stream

For a team to function seamlessly, each member should understand their role within the broader context of the value stream. It's about aligning individual deliverables with the collective objectives - what defines victory. This requires clear communication, defining responsibilities, and ensuring everyone comprehends how their contributions fit into the larger puzzle. Most sports fans will know the expression - "focus your efforts on doing your job." If you haven't sat down and developed this as a management team in detail - how can you begin to know what staffing levels are needed? 

 

Standard Work for Consistency

Consistency in action leads to reliability of results. Establishing good standard work and leader standard work ensures that everyone is on the same page. It provides a roadmap for tasks, deadlines, and expectations. In a team-centric environment, consistency fosters trust and enables each member to depend on their peers. Imagine the choreography and foresight that happens before the pitch and then during a baseball play. Before - every player reviews what they will do if the ball comes to them. During - they execute to the plan. Disciplined adherence to standard work, along with a good PDCA process to improve it through honest reflection and problem solving is vital to a team-first culture. 

 

The Right Personality for the Right Role

Organizations aren't just about skill matches; they're about aligning personalities with roles. If an individual's role demands supporting others, a customer-focus and helpful personality is essential. Avoiding conflicts and ensuring smooth collaboration often hinge on having the right personalities in complementary roles. We need good teammates and coaches who can help, not more critics or those not willing to get their hands dirty. Make sure people can be successful while not having to suppress or fight their personalities. 

 

Nothing is more chaotic as when everyone on the team thinks and acts the same. Ensure your diversity promotes internal / personality differences as well as externals to avoid groupthink. Not everyone should want to be a CEO to make the cut. It's alright to have great individual performers who are happy doing the grind for 25 years. Imagine a team that doesn't rotate every 15 months!

 

Mindset: A Catalyst for Success

A team-first mindset goes beyond mere cooperation; it's about the eagerness to contribute to something larger. Individuals who find joy in making a difference, who are genuinely interested in their work, and who seek continuous improvement are the linchpins of a thriving team. The right mindset isn't just a predictor of success; it's the engine that drives it. If you've done a good job of designing your organization around team-centric values, people will adjust. In the case of the lone wolf - they might leave, but in my experience, most do come around eventually and become great teammates.   

 

Conclusion: Building a culture where "WE > ME" isn't just a slogan but a way of operating that transforms a group of individuals into a cohesive, high-performing team. The success of each becomes intertwined with the success of all, creating an upward spiral of achievement and satisfaction. In prioritizing the collective over the individual, organizations don't just thrive; they evolve into dynamic entities capable of tackling challenges with unity and resilience.


Peaks and Valleys.....

By Tim Upchurch January 25, 2024
The impact of placing the right person in the right role is nothing short of transformative - both for them and the organization. It aligns with the aspirations of lean, which continually reminds us to promote respect for people as they are the cornerstone for success. If done correctly, it will breed success.
By Annah Godwin January 18, 2024
Have you ever asked someone to explain the concept of Gemba? If you ask for specific details about the Gemba, like who should go to the Gemba, and when to go to the Gemba, did you find variations in their answers? If you push the discussion deeper and ask about the individual’s experience with Gemba, like when they go to Gemba, how long they stay, and what is their purpose for going to the Gemba, what answers did you get? I find that opinions on Gemba can vary a lot from person to person which brings me to the topic for this blog. I want to debunk a few of the misconceptions about it.
By Tim Upchurch December 28, 2023
If you are like most organizations, you have too much rework and/or defects. It should come to no surprise that most processes do not have good standardized work. In theory, this should be very easy to see and deal with, but other things tend to consume our time. As a result of bad quality, we have to make more to meet demand or stop what we're doing and fix something. This puts us behind pace and have to throw more resources to catch up. In some value streams, poor quality can go undetected until much later downstream. In some cases, final quality is hidden from view until right before packing! These firms use inspection only at the end of the process as a catch-all and pay the price. Poor quality moves unnoticed as it travels the value stream, adding significant costs along the way until they decide to deal with it.
By Annah Godwin December 21, 2023
There are many advantages for organizations that have long-time employees. They can bring stability, knowledge, and understanding of the business’ organizational culture and they also have first-hand experience of their day-to-day processes and the products produced. While there are many great things associated with long-term employees, there is one potential pitfall that needs to be acknowledged and watched for. Continue reading this week's blog to learn what the pitfall is.
By Tim Upchurch December 13, 2023
Imagine this scenario: your workplace receives a substantial order, demanding a 35% increase in production for a continuous six-month period, commencing at the end of the next quarter. The knee-jerk reaction for many organizations is to dive headfirst into hiring, adding shifts, and equipment. However, is this the most strategic move, or merely a countermeasure that might lead to a slew of unforeseen challenges?
By Annah Godwin December 7, 2023
Today, companies face a tremendous challenge with staff shortages which should remind companies that people, specifically their employees, are the most valuable resources. Replacing or backfilling vacancies is a long and arduous process with the result not always guaranteeing a great match between the company and the new hire. Companies willing and eager to invest in their employees and appreciate their value and contributions to the company can turn the company-employee relationship into a “win-win”.
By Annah Godwin November 15, 2023
In today’s world of “go, go, go” the idea of stopping is hard to imagine. This same “go, go, go” mentality also applies in the business world. As managers, executives, owners, and employees, we find it difficult to stop, even when it is obvious that we should. This is especially true with defects and the process failures that allow them to occur. In this blog, I will discuss stopping the errors by building processes to prevent defects from getting to the customer.
By Tim Upchurch November 8, 2023
Imagine the stakes: a critical issue surfaces in your value stream, threatening quality, flow, and customer satisfaction. The clock ticks, resources deplete, and every moment the problem remains unsolved, your organization is caught in a costly web of workarounds and compromises. It's all hands-on deck to execute quick and effective problem-solving. So, how does your team meet the challenge and get to true root cause quickly and restore operations back to the normal levels? We'll unravel some common pitfalls —from the blame game, leadership biases and the perilous allure of hearsay and opinions. Join us on this exploration - of why, in your quest for solutions you need to demand a steadfast commitment of prioritizing facts over opinions.
By Annah Godwin November 1, 2023
In this week's blog, we start a new series from Peak Productivity titled, "Value-Focused Insights - Hard-Learned Lessons from Gemba. In it, I discuss the need to spend the time and energy to create a plan that builds efficiency in the design and layout phase of the process, not remove waste after the equipment, flow, and processes are se t.
By Tim Upchurch October 25, 2023
There is an alarming statistic that 90% of lean transformations will fail. According to McKinsey, 74% of private-sector business initiatives will not achieve their objectives. In the public sector, similar types of projects can have failure rates as high as 80%. At best, your next change initiative has around a 70% chance of failure. How do you change the odds in your favor? Join Peak Productivity as we provide the answers in our upcoming series of articles, entitled: "Value Focused Insights – Hard Learned Lessons from Gemba".
More Posts
Share by: